Managing & Motivating Towards Excellence
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Program Professional Framework
Managing & Motivating Towards Excellence
Program Overview
High performance is sustained by managers who set clear direction and create the conditions in which people want to give their best. This programme brings together the management and motivation practices that drive excellence: motivation theories applied to real teams, goal setting with SMART objectives and OKRs, delegation and empowerment, coaching conversations, constructive feedback, recognition, managing underperformance, and engaging multicultural and national talent in Gulf workplaces, linked to organisational excellence models such as EFQM.
Learning Outcomes
- ✓Diagnose motivation drivers in a team using self-determination, expectancy and two-factor theories.
- ✓Set cascaded SMART objectives or OKRs that connect individual work to organisational goals.
- ✓Delegate tasks with clear authority, checkpoints and support based on employee readiness.
- ✓Conduct coaching and feedback conversations using a structured model.
- ✓Design a recognition approach that rewards excellence fairly and visibly.
- ✓Address underperformance with a documented improvement plan.
Target Audience
- Line managers and department heads
- Supervisors and team leaders
- HR business partners supporting performance management
- Newly promoted managers
Detailed Program Modules
01The Manager's Role in Excellence
- Management versus leadership
- Organisational excellence models such as EFQM
- Self-assessment of management style
02Understanding Motivation
- Self-determination theory
- Expectancy and two-factor theories
- Motivation in multicultural Gulf teams
03Direction and Goals
- SMART objectives and OKRs
- Cascading goals
- Performance agreements
04Delegation and Empowerment
- Delegation levels
- Situational approaches
- Building accountability
05Coaching, Feedback and Recognition
- Coaching models such as GROW
- Constructive feedback
- Recognition and reward practices
06Managing Performance Challenges
- Diagnosing underperformance
- Performance improvement plans
- Developing national talent and retention
Training Methodology
Applied Project & Assessment
Applied Project
Participants prepare a team excellence plan: motivation diagnosis of their team, cascaded objectives, a delegation map, a coaching plan for one team member and a recognition scheme, with indicators to track engagement and performance.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.