• Explain the key principles, terminology and professional applications of Administration and Office Management: Best Practices and Technologies.
• Identify operational needs and common challenges related to office administration.
• Apply practical techniques for document and time management in relevant work scenarios.
• Develop informed decisions and actionable solutions involving office coordination and work organization.
• Evaluate outcomes using service standards and productivity and propose improvements.

• Introduction to Administration and Office Management: Best Practices and Technologies: scope, terminology and practical relevance.
• Core foundations: Professional communications and information flow.
• Methods and tools: Document and time management.
• Professional practice: Office coordination and work organization.
• Applied focus: Key concepts, terminology and professional considerations in office administration.
• Workshop: Supervised activities applying document and time management; Case studies, performance review and workplace action planning.
• Assessment and action planning: Service standards and productivity.