Certified Quality Auditor
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Program Professional Framework
Certified Quality Auditor
Program Overview
Organisations across the Gulf rely on internal and supplier audits to keep ISO 9001 management systems effective, not just compliant on paper. «Certified Quality Auditor» develops the full audit skill set described in ISO 19011: managing an audit programme, planning risk-based audits, preparing checklists, gathering objective evidence through interviews, observation and record sampling, writing nonconformities that stand up to challenge and verifying corrective actions. Participants also apply quality tools such as process maps, Pareto and cause-and-effect analysis to judge whether findings reflect systemic weaknesses.
Learning Outcomes
- ✓Develop an annual quality audit programme prioritised by process risk, performance and previous findings.
- ✓Prepare an audit plan and process-based checklist against ISO 9001 requirements.
- ✓Conduct audit interviews and sample records to gather objective, verifiable evidence.
- ✓Write nonconformity statements specifying requirement, evidence and gap, and grade them consistently.
- ✓Evaluate corrective action plans for root-cause adequacy and verify their effectiveness.
- ✓Present audit conclusions in an opening, closing and reporting cycle aligned with ISO 19011.
Target Audience
- Internal quality auditors and QHSE auditors
- Quality managers and management system coordinators
- Supplier quality and vendor audit engineers
- Process owners preparing for external management system audits
Detailed Program Modules
01Audit Principles and Types
- First-, second- and third-party audits
- ISO 19011 principles of auditing
- Auditor ethics, independence and competence
02Managing an Audit Programme
- Risk-based programme planning
- Auditor selection and audit team roles
- Programme monitoring and review
03Planning Individual Audits
- Scope, criteria and objectives
- Process approach and audit trails
- Checklists and sampling plans
04Conducting the Audit
- Opening meetings and audit interviews
- Collecting and verifying objective evidence
- Observing processes and reviewing records
05Findings and Reporting
- Writing nonconformities and observations
- Grading findings and drawing conclusions
- Closing meetings and audit reports
06Corrective Action and Quality Tools
- Root-cause analysis with cause-and-effect and five whys
- Pareto analysis and process performance data
- Verifying effectiveness and closing findings
Training Methodology
Applied Project & Assessment
Applied Project
Participants plan and simulate an internal audit of one process (for example procurement or maintenance) against ISO 9001: audit plan, checklist, evidence log, two written nonconformities, an audit report and a corrective action verification plan.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.