• Explain the key principles, terminology and professional applications of Crisis Communication Skills.
• Identify operational needs and common challenges related to project management.
• Apply practical techniques for planning, scheduling and resource management in relevant work scenarios.
• Develop informed decisions and actionable solutions involving risk, delivery and change control.
• Evaluate outcomes using project evaluation and lessons learned and propose improvements.

• Introduction to Crisis Communication Skills: scope, terminology and practical relevance.
• Core foundations: Project scope and stakeholder requirements.
• Methods and tools: Planning, scheduling and resource management.
• Professional practice: Risk, delivery and change control.
• Applied focus: Communication, influence and stakeholder dynamics.
• Workshop: Scenario-based leadership and decision-making exercises; Constructive feedback, action planning and self-assessment.
• Assessment and action planning: Project evaluation and lessons learned.