• Explain the key principles, terminology and professional applications of Managing Stakeholders in a Changing Environment.
• Identify operational needs and common challenges related to business administration.
• Apply practical techniques for operational and strategic planning in relevant work scenarios.
• Develop informed decisions and actionable solutions involving implementation and stakeholder coordination.
• Evaluate outcomes using performance measurement and improvement and propose improvements.

• Introduction to Managing Stakeholders in a Changing Environment: scope, terminology and practical relevance.
• Core foundations: Business processes and performance.
• Methods and tools: Operational and strategic planning.
• Professional practice: Implementation and stakeholder coordination.
• Applied focus: Key concepts, terminology and professional considerations in business administration.
• Workshop: Supervised activities applying operational and strategic planning; Case studies, performance review and workplace action planning.
• Assessment and action planning: Performance measurement and improvement.