Root Cause Analysis – Certified
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Program Professional Framework
Root Cause Analysis – Certified
Program Overview
Repeat equipment failures, quality escapes and process incidents usually signal that earlier investigations stopped at symptoms. This programme teaches a structured approach to finding and eliminating underlying causes: problem definition, evidence preservation, timeline reconstruction, 5 Whys, fishbone diagrams, fault tree and causal factor charting, and the distinction between physical, human and latent organisational causes. Participants apply the methods to operational cases from energy, utilities and industrial plants, and learn to write corrective actions that can be verified and tracked to closure.
Learning Outcomes
- ✓Write a precise problem statement with scope, impact and evidence requirements for an investigation.
- ✓Reconstruct an event timeline and causal factor chart from interviews, records and physical evidence.
- ✓Apply 5 Whys, Ishikawa and fault tree analysis and select the method that suits the problem's complexity.
- ✓Distinguish physical, human and latent organisational root causes in a failure case.
- ✓Develop corrective and preventive actions with owners, deadlines and effectiveness checks.
- ✓Present investigation findings in a concise report for management review.
Target Audience
- Reliability, maintenance and process engineers
- HSE and incident investigation team members
- Quality assurance and continuous improvement specialists
- Operations supervisors leading failure investigations
Detailed Program Modules
01Foundations of Root Cause Analysis
- Symptoms, causal factors and root causes
- When to trigger a formal investigation
- Investigation team roles and charter
02Problem Definition and Evidence Collection
- Problem statements and impact quantification
- Preserving physical, paper and people evidence
- Investigative interviewing techniques
03Core Analysis Tools
- 5 Whys and its limits
- Ishikawa diagrams and cause categorisation
- Pareto analysis of recurring failures
04Advanced Causal Methods
- Fault tree analysis and logic gates
- Causal factor charting and sequence of events
- Barrier analysis and change analysis
05Human and Organisational Factors
- Human error types and performance shaping factors
- Latent conditions in procedures, training and design
- Just culture in investigations
06Corrective Actions and Learning
- Hierarchy of effective corrective actions
- Action tracking and effectiveness verification
- Sharing lessons learned across sites
Training Methodology
Applied Project & Assessment
Applied Project
Participants investigate a supplied equipment failure or process incident case: problem statement, timeline, causal factor chart, fault tree, root cause classification and a corrective action plan with verification measures, presented as a management-ready report.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.