Training & Facilitation and AI Program
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Program Professional Framework
Training & Facilitation and AI Program
Program Overview
Effective trainers combine strong facilitation skills with the ability to use new tools that make sessions more engaging and personalized. This program develops core facilitation competencies, such as opening and structuring sessions, questioning, managing group dynamics and handling difficult participants, alongside practical use of AI for session planning, generating activities and role plays, creating quick polls and quizzes, personalizing practice and analysing participant feedback. It covers in-person, virtual and hybrid delivery and ensures trainers keep human connection, accuracy and confidentiality at the centre of their sessions.
Learning Outcomes
- ✓Plan a training session with clear objectives, timing and a varied sequence of activities.
- ✓Apply facilitation techniques for questioning, discussion and managing group dynamics.
- ✓Use AI tools to create activities, role plays, case prompts and knowledge checks for a session.
- ✓Deliver engaging virtual and hybrid sessions using interactive tools and breakout techniques.
- ✓Analyse participant feedback with AI support and identify concrete improvements to delivery.
Target Audience
- Trainers and internal facilitators
- Learning and development specialists
- Subject matter experts who deliver training
- Team leaders who run workshops and coaching sessions
Detailed Program Modules
01The Modern Trainer and Facilitator
- Training versus facilitation roles
- Adult learning and engagement principles
- Opportunities and limits of AI in delivery
02Session Design with AI Support
- Structuring objectives and session flow
- Generating activities and examples with AI
- Preparing materials and job aids
03Core Facilitation Skills
- Openings, transitions and closings
- Questioning and active listening
- Managing group dynamics and difficult behaviour
04Interactive Methods and AI Tools
- Role plays, simulations and case discussions
- Live polls, quizzes and AI-generated practice
- Personalizing practice to participant levels
05Virtual and Hybrid Delivery
- Engagement techniques for online sessions
- Breakout rooms and collaboration tools
- Managing technology and participant attention
06Feedback and Continuous Improvement
- Collecting feedback and observation notes
- AI analysis of evaluation comments
- Personal development plan as a facilitator
Training Methodology
Applied Project & Assessment
Applied Project
Participants design and deliver a short practice session using at least two AI-supported activities, receive structured peer feedback, and submit a session plan with a reflection on facilitation strengths and improvements.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.