Leadership, Management With Emotional Intelligence دبلوماسية الإدارة والقيادة بالذكاء العاطفي
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Program Professional Framework
Leadership, Management With Emotional Intelligence دبلوماسية الإدارة والقيادة بالذكاء العاطفي
Program Overview
Managers are often promoted for technical results, then discover that leading people depends as much on emotional skill as on planning and control. This diploma integrates core management practice with emotional intelligence: distinguishing leadership from management, understanding and regulating one's own emotions, reading team dynamics, communicating with empathy and authority, resolving conflict, making balanced decisions under pressure, leading change and coaching for performance. Applications draw on Gulf workplaces with multicultural teams, hierarchical structures and high service expectations, and participants build a personal leadership plan.
Learning Outcomes
- ✓Differentiate leadership and management roles and apply each appropriately in a team context.
- ✓Assess personal emotional intelligence across the four domains using self-assessment and feedback.
- ✓Apply emotional regulation techniques when managing pressure, criticism and conflict.
- ✓Lead difficult conversations and conflicts using empathy and assertive communication.
- ✓Make balanced decisions by recognising emotional influences and cognitive biases.
- ✓Coach team members and lead change with attention to emotional responses.
Target Audience
- Supervisors, team leaders and section heads
- Middle managers in government and private organizations
- Newly promoted managers
- HR and organizational development professionals
Detailed Program Modules
01Leadership and Management Roles
- Management functions and leadership behaviours
- Situational and transformational leadership
- The emotionally intelligent manager
02Foundations of Emotional Intelligence
- Models of emotional intelligence
- Four domains of emotional competence
- Self-assessment and feedback
03Self-Awareness and Self-Regulation
- Recognising emotional triggers
- Regulation strategies under pressure
- Resilience and stress management
04Empathy and Team Dynamics
- Reading team members' emotions and needs
- Team climate and engagement
- Leading multicultural teams
05Communication and Conflict
- Empathic and assertive communication
- Managing conflict constructively
- Difficult conversations
06Decision Making with Emotional Balance
- Emotions and cognitive biases in decisions
- Decisions under pressure
- Involving others in decisions
07Leading Change
- Emotional responses to change
- Communicating change with empathy
- Building commitment
08Coaching and Developing People
- Coaching conversations and feedback
- Motivation and recognition
- Personal leadership development plan
Training Methodology
Applied Project & Assessment
Applied Project
Participants complete an emotional intelligence self-assessment with colleague feedback, analyse a leadership challenge in their team, and present a personal leadership plan combining management actions with emotional competencies to develop over six months.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.