Problem Solving & Decision Making Skills for Engineers and Technical Professionals
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Program Professional Framework
Problem Solving & Decision Making Skills for Engineers and Technical Professionals
Program Overview
Engineers and technical specialists face problems where failure can mean downtime, safety incidents or costly rework. This program equips them with proven technical problem solving and decision methods: 8D problem solving, root cause analysis with fishbone, 5 Whys and fault tree analysis, FMEA for anticipating failures, DMAIC for data-driven improvement, engineering trade-off analysis, and decision making under technical risk and uncertainty. It also covers presenting technical recommendations to non-technical managers, using cases from oil and gas, utilities, manufacturing and facilities in the Gulf.
Learning Outcomes
- ✓Lead an 8D problem solving process from containment to permanent corrective action.
- ✓Identify root causes of an equipment or process failure using fishbone, 5 Whys and fault tree analysis.
- ✓Conduct an FMEA and prioritise failure modes for preventive action.
- ✓Apply DMAIC steps and basic statistical tools to a recurring technical problem.
- ✓Evaluate engineering design or repair options using trade-off and life-cycle cost analysis.
- ✓Present a technical recommendation clearly to non-technical decision makers.
Target Audience
- Engineers in maintenance, operations and projects
- Technical supervisors and team leaders
- Reliability and quality engineers
- Technical specialists in oil and gas, utilities and manufacturing
Detailed Program Modules
01Technical Problem Solving Foundations
- Characteristics of technical problems
- Systematic versus trial-and-error approaches
- Data and evidence in engineering decisions
028D and Root Cause Analysis
- 8D steps and team roles
- Fishbone diagrams and 5 Whys
- Fault tree analysis
03Anticipating Failures
- FMEA process and risk priority
- Preventive and detective controls
- Linking FMEA to maintenance strategy
04Data-Driven Improvement
- DMAIC steps
- Basic statistical tools and control charts
- Verifying solutions with data
05Engineering Decisions
- Trade-off analysis and decision matrices
- Life-cycle cost and risk-based decisions
- Decisions under uncertainty and incomplete data
06Communicating Technical Recommendations
- Translating technical findings for managers
- Writing concise technical reports
- Gaining approval and implementing actions
Training Methodology
Applied Project & Assessment
Applied Project
Participants select a recurring equipment, process or quality problem from their workplace, complete an 8D report with root cause and FMEA analysis, compare solution options using trade-off analysis, and present a recommendation to management.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.