Leadership, Communication & Interpersonal Skills
الحصول على الكتيب
للحصول على كتيب بكامل محتويات الدورة برجاء ملء النموذج التالي ببياناتك الصحيحة
Program Professional Framework
Leadership, Communication & Interpersonal Skills
Program Overview
Day-to-day leadership succeeds or fails in interpersonal moments: a tense meeting, a request for help, a disagreement between colleagues. This program develops the interpersonal foundation of leadership, covering self-awareness and personal style, building rapport and trust, active listening, assertiveness, giving and receiving feedback, resolving conflict, collaboration and teamwork, and communicating across cultures. Through role plays and behavioural style profiling, participants learn to adapt their approach to different people, a key skill in Gulf workplaces with diverse nationalities, generations and expectations.
Learning Outcomes
- ✓Identify personal behavioural and communication style and its impact on others.
- ✓Build rapport and trust through active listening and empathy.
- ✓Respond assertively in challenging interactions without passivity or aggression.
- ✓Give and receive feedback using a structured, behaviour-focused model.
- ✓Apply the Thomas-Kilmann modes to choose an approach for resolving conflict.
- ✓Adapt interpersonal behaviour to colleagues from different cultures and generations.
Target Audience
- Team leaders and supervisors
- Professionals in collaborative and customer-facing roles
- Project coordinators working across departments
- Employees preparing for leadership responsibilities
Detailed Program Modules
01Self-Awareness and Personal Style
- Behavioural style profiling
- Personal strengths and blind spots
- Impact of style on relationships
02Rapport, Trust and Listening
- Building rapport quickly
- Active and empathic listening
- Trust-building behaviours
03Assertive Communication
- Passive, aggressive and assertive behaviour
- Saying no and setting boundaries
- Assertive requests and responses
04Feedback Skills
- Behaviour-focused feedback models
- Receiving feedback constructively
- Recognition and appreciation
05Conflict and Collaboration
- Sources of interpersonal conflict
- Thomas-Kilmann conflict modes
- Collaborative problem solving in teams
06Cross-Cultural and Generational Communication
- Cultural dimensions in Gulf workplaces
- Working across generations
- Personal interpersonal development plan
Training Methodology
Applied Project & Assessment
Applied Project
Participants complete a style profile, analyse two challenging interpersonal situations from their work using course models, rehearse a feedback or conflict conversation in a role play, and submit a personal development plan.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.