• Explain the key principles, terminology and professional applications of Certified Employee Relations Professional.
• Identify operational needs and common challenges related to human resources management.
• Apply practical techniques for employee development and performance management in relevant work scenarios.
• Develop informed decisions and actionable solutions involving HR policy and employee relations.
• Evaluate outcomes using people metrics and continuous improvement and propose improvements.

• Introduction to Certified Employee Relations Professional: scope, terminology and practical relevance.
• Core foundations: Workforce planning and talent practices.
• Methods and tools: Employee development and performance management.
• Professional practice: Hr policy and employee relations.
• Applied focus: Key concepts, terminology and professional considerations in human resources management.
• Workshop: Supervised activities applying employee development and performance management; Case studies, performance review and workplace action planning.
• Assessment and action planning: People metrics and continuous improvement.