Certified Professional in Administration and Office Management
الحصول على الكتيب
للحصول على كتيب بكامل محتويات الدورة برجاء ملء النموذج التالي ببياناتك الصحيحة
Program Professional Framework
Certified Professional in Administration and Office Management
Program Overview
Administrative professionals are the operational backbone of departments, handling correspondence, records, meetings, scheduling, customer inquiries and coordination with other units. This program builds a complete set of core competencies for the role: professional business correspondence in Arabic and English, records and filing systems, meeting organization and minute-taking, front-office and customer service, coordination of travel and events, basic budgeting and petty cash, and working with digital office tools. It suits staff who want a structured, practical grounding in administration and office work in Gulf organizations.
Learning Outcomes
- ✓Draft professional business letters, emails and memos following standard formats.
- ✓Organize a filing and records system that allows quick retrieval and controlled access.
- ✓Prepare meeting agendas and minutes and follow up on action items.
- ✓Handle visitors, phone calls and inquiries according to service standards.
- ✓Coordinate travel, events and logistics arrangements within budget and policy.
- ✓Manage petty cash and simple expense records with proper documentation.
Target Audience
- Administrative assistants and office clerks
- Secretaries and receptionists
- Newly appointed administrative officers
- Staff moving into administrative support roles
Detailed Program Modules
01The Administrative Professional
- Roles and competencies of administrative staff
- Professional behaviour and confidentiality
- Working with managers and teams
02Business Correspondence
- Letters, memos and email formats
- Arabic and English correspondence conventions
- Proofreading and document presentation
03Records and Filing
- Paper and electronic filing systems
- Classification and indexing
- Retention and access control
04Meetings and Minutes
- Scheduling and preparing meetings
- Taking accurate minutes
- Tracking and following up actions
05Front Office and Coordination
- Handling visitors and phone calls
- Customer service standards
- Travel and event arrangements
06Office Finance and Tools
- Petty cash and expense records
- Ordering supplies and simple budgets
- Using office software efficiently
Training Methodology
Applied Project & Assessment
Applied Project
Participants assemble an administrative toolkit for their office: correspondence templates, a filing plan, a meeting agenda and minutes example, a visitor handling guide and a petty cash record format.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.
University Certificate & International Accreditation
Professional Certificate accredited by Nevada University in Certified Professional in Administration and Office Management
International accreditation: Global Leadership Organization (GLO)