Effective Problem Solving and Decision Making
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Program Professional Framework
Effective Problem Solving and Decision Making
Program Overview
Recurring operational problems and rushed decisions drain time, money and credibility. This program teaches a disciplined, analytical approach: defining problems with data, separating symptoms from root causes using fishbone diagrams, 5 Whys and Pareto analysis, applying structured methods such as Kepner-Tregoe problem and decision analysis, and following through with PDCA and A3 reporting. Participants learn when to decide alone, consult or delegate, how to weigh risk, and how to communicate decisions clearly, practising on cases from service delivery, operations and administration in Gulf organizations.
Learning Outcomes
- ✓Define a problem with measurable gap statements and supporting data.
- ✓Identify root causes using fishbone diagrams, 5 Whys and Pareto analysis.
- ✓Apply Kepner-Tregoe problem analysis and decision analysis to separate musts from wants.
- ✓Assess risks of a preferred option and plan preventive and contingent actions.
- ✓Choose an appropriate level of team involvement in a decision using the Vroom-Yetton approach.
- ✓Document a problem and its solution on a one-page A3 report for management review.
Target Audience
- Supervisors, team leaders and section heads
- Operations and service delivery managers
- Quality and continuous improvement staff
- Administrative and support function managers
Detailed Program Modules
01Problem Solving Fundamentals
- Types of problems: deviation, improvement and design
- Reactive versus systematic problem solving
- The cost of poorly defined problems
02Defining the Problem with Data
- Gap statements and problem boundaries
- Collecting and visualising data
- Pareto analysis for prioritisation
03Root Cause Analysis
- Fishbone diagrams and 5 Whys
- Distinguishing causes from symptoms
- Verifying causes with evidence
04Structured Decision Analysis
- Kepner-Tregoe problem and decision analysis
- Musts, wants and weighted evaluation
- Risk assessment of preferred options
05Decision Involvement and Communication
- Deciding alone, consulting or delegating
- Group decision techniques and consensus
- Communicating decisions and rationale
06Implementation and Follow-Through
- PDCA cycle and action planning
- A3 reporting for problem solving
- Measuring results and standardising fixes
Training Methodology
Applied Project & Assessment
Applied Project
Participants take a recurring problem from their workplace, analyse it with data and root cause tools, evaluate solution options with structured decision analysis, and present a completed A3 report with implementation actions and measures.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.