Emotional Intelligence – Think Like a Leader
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Program Professional Framework
Emotional Intelligence – Think Like a Leader
Program Overview
Leaders set the emotional climate of their teams, and that climate influences engagement, performance and retention. This program focuses on emotional intelligence as a leadership capability: understanding how a leader's moods and reactions spread through a team, choosing leadership styles deliberately, regulating emotions during pressure and crisis, reading team dynamics, and using empathy to motivate, coach and resolve conflict. Drawing on Goleman's leadership styles and resonant leadership, participants work on scenarios from Gulf workplaces, such as leading multicultural teams and handling senior stakeholder pressure.
Learning Outcomes
- ✓Evaluate personal emotional leadership impact using self-assessment and feedback from team members.
- ✓Select among visionary, coaching, affiliative, democratic, pacesetting and commanding styles to fit a situation.
- ✓Apply emotional regulation strategies to stay composed when leading under pressure or crisis.
- ✓Diagnose team emotional climate and identify signs of disengagement or conflict.
- ✓Lead a motivating one-to-one conversation that combines empathy with clear performance expectations.
- ✓Build a leadership development plan focused on two emotional competencies.
Target Audience
- Managers and team leaders
- Newly promoted supervisors
- High-potential employees in leadership programs
- Project leaders managing cross-functional teams
Detailed Program Modules
01Emotional Intelligence as a Leadership Capability
- Why emotions matter in leadership
- Emotional contagion and team climate
- Resonant and dissonant leadership
02The Self-Aware Leader
- Recognising personal triggers and blind spots
- Values-based leadership
- Gathering and using feedback
03Leading Under Pressure
- Emotional regulation during crises and deadlines
- Resilience and recovery habits
- Staying composed with senior stakeholders
04Leadership Styles and Emotional Impact
- Six leadership styles and their effect on climate
- Choosing styles to fit the situation
- Overusing pacesetting and commanding styles
05Empathy, Motivation and Coaching
- Reading team members' needs and concerns
- Motivating diverse and multicultural teams
- Coaching conversations that build ownership
06Managing Conflict and Relationships
- Addressing conflict early and constructively
- Influence and trust with peers and seniors
- Personal leadership development plan
Training Methodology
Applied Project & Assessment
Applied Project
Participants gather brief feedback from team members, assess their team's emotional climate, analyse one leadership situation they handled, and present a development plan for two emotional competencies with practice actions and observable indicators.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.