Professional Certificate in Leadership, Communication & Interpersonal Skills
الحصول على الكتيب
للحصول على كتيب بكامل محتويات الدورة برجاء ملء النموذج التالي ببياناتك الصحيحة
Program Professional Framework
Professional Certificate in Leadership, Communication & Interpersonal Skills
Program Overview
This programme builds the everyday interpersonal capability that separates effective supervisors from merely competent ones: reading people and situations, adapting communication style, giving feedback that changes behaviour, and handling disagreement without damaging relationships. Participants work with tools such as the SBI feedback model, active listening protocols, DISC-style preference mapping and structured one-to-one conversations. Practice is anchored in multicultural Gulf workplaces, where teams often combine many nationalities, hierarchical expectations and indirect communication norms, so leaders learn to build trust, influence across levels and keep teams aligned during pressure and change.
Learning Outcomes
- ✓Diagnose one's own communication preferences and adapt style to at least three different colleague profiles.
- ✓Deliver behaviour-specific feedback using the Situation-Behaviour-Impact model in recorded role-plays.
- ✓Apply active listening and questioning techniques to clarify expectations in one-to-one meetings.
- ✓Plan and run a difficult conversation on performance or conduct with a clear outcome and follow-up.
- ✓Resolve interpersonal conflict within a team using an interest-based approach and documented agreements.
- ✓Build a personal trust and influence map covering key stakeholders above, beside and below one's role.
Target Audience
- Newly appointed team leaders and supervisors
- Section heads and line managers in multicultural teams
- Project coordinators who lead without formal authority
- High-potential employees in leadership development pipelines
Detailed Program Modules
01Self-Awareness and Interpersonal Style
- Communication preference models and their limits
- Emotional triggers and self-regulation under pressure
- Personal impact and how others perceive us
02Listening, Questioning and Clarity
- Levels of listening and common listening barriers
- Open, probing and clarifying question types
- Confirming understanding and agreed actions
03Feedback and Coaching Conversations
- The Situation-Behaviour-Impact feedback model
- Recognising good work and correcting gaps
- GROW-based coaching for development
04Difficult Conversations and Conflict
- Sources of interpersonal conflict in teams
- Separating positions from underlying interests
- Scripting and rehearsing a tough conversation
05Communicating Across Cultures and Levels
- High-context and low-context communication in Gulf workplaces
- Briefing senior leaders concisely
- Respectful communication in hierarchical settings
06Trust, Influence and Team Climate
- Building credibility through consistency
- Influence tactics without formal authority
- Team agreements and psychological safety
Training Methodology
Applied Project & Assessment
Applied Project
Each participant records and analyses a real or simulated feedback conversation and a conflict-resolution meeting from their workplace, then submits a personal interpersonal development plan with three target behaviours, a stakeholder trust map and specific practice commitments for the next quarter.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.