• Explain the key principles, terminology and professional applications of SBS Endorsed – Process Management: Mapping and Improvement.
• Identify operational needs and common challenges related to quality management.
• Apply practical techniques for quality assurance and improvement tools in relevant work scenarios.
• Develop informed decisions and actionable solutions involving auditing and corrective actions.
• Evaluate outcomes using performance measurement and continuous improvement and propose improvements.

• Introduction to SBS Endorsed – Process Management: Mapping and Improvement: scope, terminology and practical relevance.
• Core foundations: Quality requirements and process mapping.
• Methods and tools: Quality assurance and improvement tools.
• Professional practice: Auditing and corrective actions.
• Applied focus: Key concepts, terminology and professional considerations in quality management.
• Workshop: Supervised activities applying quality assurance and improvement tools; Case studies, performance review and workplace action planning.
• Assessment and action planning: Performance measurement and continuous improvement.