Property Management Training
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Program Professional Framework
Property Management Training
Program Overview
Professional property management protects asset value, tenant satisfaction and owner returns across residential, commercial and mixed-use portfolios. This programme covers the full scope of the property manager's role: leasing and tenancy management, rent collection and arrears, service charges and owner budgets, maintenance planning and contractor management, health and safety and building compliance, owners' associations in jointly owned properties, and performance reporting. It reflects Gulf regulatory practices such as tenancy registration platforms and real estate regulators, including Ejar in Saudi Arabia and RERA in Dubai, and links operations to facility management principles in ISO 41001.
Learning Outcomes
- ✓Manage the tenancy life cycle from marketing and tenant screening to lease execution, renewal and move-out.
- ✓Prepare an annual property operating budget and service charge schedule for a building.
- ✓Establish rent collection, arrears management and dispute escalation procedures aligned with local tenancy rules.
- ✓Develop a planned preventive maintenance programme and manage service contractors against SLAs.
- ✓Produce a monthly owner report covering occupancy, collections, expenses and net operating income.
Target Audience
- Property managers and assistant property managers
- Leasing and tenant relations officers
- Facility and building managers
- Real estate asset managers and owners' association managers
Detailed Program Modules
01The Property Management Role
- Residential, commercial and mixed-use portfolios
- Owner, tenant and manager relationships
- Regulatory landscape and real estate regulators in the Gulf
02Leasing and Tenancy Management
- Marketing vacancies and tenant screening
- Lease terms, registration and renewals
- Move-in, move-out and deposit handling
03Financial Management
- Operating budgets and service charges
- Rent collection and arrears management
- Net operating income and owner reporting
04Maintenance and Contractor Management
- Planned preventive and reactive maintenance
- Service contracts and SLAs
- Facility management principles and ISO 41001
05Compliance, Safety and Risk
- Fire, life safety and building compliance
- Insurance and risk management
- Handling disputes and tenancy complaints
06Owners' Associations and Service Quality
- Jointly owned property and owners' associations
- Tenant satisfaction and retention
- Property management systems and performance KPIs
Training Methodology
Applied Project & Assessment
Applied Project
Participants prepare a property management plan for a residential or commercial building, including tenancy procedures, annual budget and service charges, a preventive maintenance schedule and a monthly owner reporting template.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.