Leading and Managing Change for Business Success
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Program Professional Framework
Leading and Managing Change for Business Success
Program Overview
Most organisational changes, from restructurings to new systems and policies, fall short not because the idea was wrong but because the people side was poorly managed. This programme combines change leadership and structured change management to improve the odds of success. Participants learn to build a compelling case for change, assess change impact and readiness, map and engage stakeholders, plan communication and training, manage resistance, and reinforce new behaviours until they stick. It applies the models of Lewin, Kotter and ADKAR to realistic change initiatives in Gulf public and private organisations.
Learning Outcomes
- ✓Articulate a case for change and a change vision that connects business drivers to what will be different for employees.
- ✓Conduct a change impact assessment identifying affected groups, the degree of impact and required support.
- ✓Map stakeholders by influence and attitude and design targeted engagement actions.
- ✓Develop an integrated change plan covering sponsorship, communication, training and resistance management.
- ✓Diagnose sources of resistance and apply appropriate responses at individual and group levels.
- ✓Define reinforcement mechanisms and adoption measures to sustain the change.
Target Audience
- Managers leading restructuring, process or policy changes
- Change management and organisational development specialists
- Project and programme managers
- HR business partners supporting transformation
Detailed Program Modules
01Understanding Organisational Change
- Types of change and why change initiatives fail
- Leadership versus management of change
- Lewin's unfreeze-change-refreeze model
02Building the Case and Vision
- Kotter's eight-step model
- Creating urgency and a guiding coalition
- Crafting a compelling change vision
03Change Impact and Readiness
- Change impact assessment methods
- Organisational readiness assessment
- Sponsor roles and sponsorship roadmaps
04Engaging People Through Change
- Stakeholder mapping and engagement planning
- Change communication planning
- Training and capability building
05Managing Resistance
- Individual change journeys and the ADKAR model
- Sources and signals of resistance
- Coaching managers to lead their teams through change
06Sustaining Change
- Reinforcement and recognition
- Measuring adoption and benefits
- Embedding change in structures, processes and culture
Training Methodology
Applied Project & Assessment
Applied Project
Participants develop a change management plan for a current initiative in their organisation, including case for change, impact assessment, stakeholder map, communication and training plan, resistance strategy and adoption metrics.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.