Operations Management Strategy – Driving Efficiency & Best Practices
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Program Professional Framework
Operations Management Strategy – Driving Efficiency & Best Practices
Program Overview
Operations is where strategy either becomes reliable delivery or turns into cost overruns and service failures. This programme helps managers design and run operations that support competitive priorities of cost, quality, speed and flexibility. It covers operations strategy and alignment, process and capacity design, demand and capacity planning including sales and operations planning, lean methods to remove waste, inventory and supply decisions, quality and performance measurement such as OEE and service levels, and the role of automation and digital tools. Cases cover manufacturing, logistics, utilities and service operations across the Gulf.
Learning Outcomes
- ✓Align operations decisions with competitive priorities using an operations strategy matrix.
- ✓Analyse process capacity and bottlenecks and propose capacity adjustments to meet forecast demand.
- ✓Design a sales and operations planning cycle that balances demand, supply and financial plans.
- ✓Apply lean tools such as value stream mapping and 5S to identify and remove waste in an operation.
- ✓Build an operations performance dashboard with OEE, cost per unit, on-time delivery and service level indicators.
Target Audience
- Operations managers and plant or site managers
- Supply chain and logistics managers
- Service delivery and shared services managers
- Continuous improvement and operational excellence leads
Detailed Program Modules
01Operations Strategy Foundations
- Competitive priorities and trade-offs
- Aligning operations with business strategy
- Operations strategy frameworks and decision areas
02Process and Capacity Design
- Process types and layout choices
- Capacity measurement and bottleneck analysis
- Make-or-buy and outsourcing decisions
03Planning and Control
- Demand forecasting basics
- Sales and operations planning
- Scheduling and workload balancing
04Lean and Efficiency Practices
- Value stream mapping and the eight wastes
- 5S, standard work and visual management
- Kaizen events and continuous improvement
05Inventory, Quality and Performance
- Inventory policies and working capital
- Quality management and process control
- OEE, service levels and operations KPIs
06Technology and Operational Excellence
- Automation, IoT and digital operations
- Benchmarking and best-practice transfer
- Building an operational excellence roadmap
Training Methodology
Applied Project & Assessment
Applied Project
Participants produce an operations improvement strategy for a unit in their organisation, including competitive priorities, capacity and bottleneck analysis, a current-state value stream map, prioritised improvements and an operations KPI dashboard.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.